Terms of service

AZURE BOUTIQUE

TERMS OF SERVICE

Last Updated: 2 September 2026

Welcome to Azure Boutique.

These Terms of Service ("Terms", "Terms of Service" or "Agreement") govern your use of the Azure Boutique website, online store and any related services provided by Azure Boutique.

By accessing our website, creating an account, browsing our products or placing an order, you agree to be bound by these Terms of Service.

Please read these Terms carefully before using our website or placing an order.

If you do not agree with these Terms, please do not use our website or purchase products from Azure Boutique.

1. ABOUT AZURE BOUTIQUE

Azure Boutique operates as an online fashion retailer offering women's clothing, accessories and related products through our online store.

Throughout these Terms, the words "Azure Boutique", "we", "us" and "our" refer to Azure Boutique.

The words "customer", "you" and "your" refer to any person who accesses our website, creates an account or purchases products from us.

2. ACCEPTANCE OF THESE TERMS

By using our website or placing an order, you confirm that:

  • You have read and understood these Terms.
  • You agree to comply with these Terms.
  • The information you provide to us is accurate and complete.
  • You are legally capable of entering into a binding agreement.
  • You will use our website lawfully and responsibly.

If you are purchasing products on behalf of another person or organisation, you confirm that you have the authority to do so.

3. CHANGES TO THESE TERMS

Azure Boutique may update or amend these Terms from time to time.

Any updated Terms will be published on this page together with a revised "Last Updated" date.

Your continued use of our website after changes have been published constitutes acceptance of the updated Terms, subject to applicable law.

The Terms applicable to an order will generally be the Terms in effect at the time the order was placed.

4. USING OUR WEBSITE

You agree to use the Azure Boutique website only for lawful purposes.

You must not:

  • Use the website for fraudulent purposes.
  • Attempt to gain unauthorised access to our systems.
  • Interfere with the operation or security of the website.
  • Introduce viruses, malware or other harmful material.
  • Copy, reproduce or exploit website content without permission.
  • Use automated systems to scrape or collect information from the website without our written permission.
  • Attempt to interfere with another customer's account.
  • Provide false, misleading or fraudulent information.
  • Use our website in a way that could damage Azure Boutique or its reputation.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated, subject to applicable law.

5. CUSTOMER ACCOUNTS

Certain features of our website may require you to create an account.

You are responsible for:

  • Providing accurate information.
  • Keeping your account information up to date.
  • Keeping your login details confidential.
  • Maintaining the security of your account.
  • Not sharing your account credentials with unauthorised persons.

You are responsible for activity conducted through your account unless you can demonstrate that the activity occurred without your authorisation and through no fault of your own.

If you believe your account has been compromised, please contact Azure Boutique immediately.

Azure Boutique reserves the right to suspend or terminate an account where we reasonably believe that the account is being used fraudulently, unlawfully or in violation of these Terms.

6. PRODUCTS

We make reasonable efforts to ensure that product descriptions, photographs, colours, measurements and other product information displayed on our website are accurate.

However, there may be minor differences between the product displayed on your screen and the actual product, particularly due to:

  • Screen settings;
  • Lighting;
  • Photography;
  • Manufacturing variations; or
  • Differences between batches.

Product images are provided for illustrative purposes and may not always represent the exact appearance of an item under every lighting condition.

This does not affect your statutory rights where goods are materially different from their description.

7. PRODUCT AVAILABILITY

All products are subject to availability.

Adding an item to your shopping cart does not guarantee that the item will remain available until checkout or payment is completed.

We reserve the right to limit quantities of products available for purchase.

If an item becomes unavailable after an order has been placed, we will contact you regarding the available options.

Where we are unable to fulfil an order and payment has already been made, the applicable amount will be refunded in accordance with applicable law.

8. PRICING

All prices displayed on the Azure Boutique website are shown in South African Rand (ZAR) unless otherwise stated.

We make every reasonable effort to ensure that prices are accurate.

However, pricing or product information may occasionally contain errors.

If we discover a significant pricing error before your order is fulfilled, we may contact you to confirm whether you wish to proceed at the correct price or cancel the affected order.

Nothing in this section limits any rights you may have under applicable consumer-protection legislation.

9. PROMOTIONS & DISCOUNTS

From time to time, Azure Boutique may offer:

  • Promotional discounts;
  • Discount codes;
  • Seasonal sales;
  • Limited-time offers;
  • Bundle promotions;
  • Free-delivery promotions; or
  • Other promotional campaigns.

Promotions may be subject to additional terms, including:

  • Start and end dates;
  • Minimum spend requirements;
  • Eligible products;
  • Maximum discount limits;
  • One-use-per-customer restrictions; or
  • Other qualifying conditions.

Unless specifically stated otherwise, promotions cannot be combined.

Azure Boutique reserves the right to correct, modify or cancel a promotion where there has been an obvious technical, pricing or administrative error, subject to applicable law.

10. ORDERS

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation.

An order confirmation does not necessarily mean that Azure Boutique has accepted the order in every circumstance.

We reserve the right to refuse or cancel an order where permitted by law, including where:

  • The product is unavailable.
  • There is an obvious pricing or product-description error.
  • We suspect fraudulent activity.
  • Payment cannot be successfully verified or processed.
  • The order contains unusual quantities suggesting resale or commercial purchasing where this is not permitted.
  • Technical problems have affected the order.

If we cancel an order after payment has been received, we will arrange the applicable refund.

11. PAYMENT

Payment must be completed using the payment methods made available during checkout.

You confirm that you are authorised to use the payment method selected.

We do not store full payment-card information unless this is specifically handled by an authorised third-party payment provider in accordance with its own security and privacy requirements.

Payment may be processed by third-party payment providers.

Azure Boutique is not responsible for interruptions, delays or errors caused solely by a third-party payment provider, subject to applicable law.

12. PAYMENT AUTHORISATION

Your order may only be processed once payment has been successfully authorised or otherwise confirmed.

If payment fails, is declined, reversed or cannot be verified, Azure Boutique may be unable to fulfil the order until payment has been successfully completed.

We will not intentionally charge you more than the amount authorised for your order, except where an adjustment is permitted under applicable law and the terms of your purchase.

13. DELIVERY

We deliver orders to the locations and addresses supported by our delivery service.

Delivery timeframes displayed on our website are estimates and may vary due to:

  • Courier delays;
  • Weather;
  • Public holidays;
  • High order volumes;
  • Incorrect customer information;
  • Events outside our reasonable control; or
  • Other circumstances affecting delivery services.

Once your order has been dispatched, you may receive tracking information where tracking is available.

Customers are responsible for providing an accurate and complete delivery address.

Azure Boutique cannot be responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by the customer, subject to applicable law.

14. DELIVERY ATTEMPTS

Where a courier is unable to deliver an order because the customer is unavailable, provides an incorrect address or otherwise prevents delivery, additional delivery attempts or fees may apply where permitted.

Customers should ensure that someone is available to receive the order where required.

15. RISK OF LOSS OR DAMAGE

Azure Boutique will take reasonable steps to ensure that orders are appropriately packaged before dispatch.

Where applicable law determines when risk passes to the customer, that legal requirement will apply.

Nothing in these Terms is intended to exclude or limit any consumer rights relating to delivery, risk or ownership that cannot legally be excluded.

16. RETURNS & REFUNDS

Returns, exchanges and refunds are governed by our separate Returns & Refunds Policy.

Our Returns & Refunds Policy forms part of these Terms of Service.

Customers should review the Returns & Refunds Policy before placing an order.

Nothing in our Returns & Refunds Policy or these Terms limits any statutory rights available to consumers under applicable law.

17. CANCELLATION OF ORDERS

Once an order has been placed, we may begin processing it immediately.

If you wish to cancel an order, please contact Azure Boutique as soon as possible.

We will attempt to accommodate cancellation requests where the order has not yet been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return process.

This section does not affect any statutory cancellation or cooling-off rights that may apply to an online transaction.

18. CUSTOMER INFORMATION

You agree to provide accurate, current and complete information when:

  • Creating an account;
  • Placing an order;
  • Providing delivery information;
  • Requesting a return; or
  • Communicating with Azure Boutique.

You are responsible for ensuring that your information remains accurate.

Azure Boutique is not responsible for problems caused by inaccurate information supplied by the customer, subject to applicable law.

19. INTELLECTUAL PROPERTY

All content displayed on the Azure Boutique website, unless otherwise stated, belongs to or is licensed to Azure Boutique.

This may include:

  • Logos;
  • Brand names;
  • Product photography;
  • Images;
  • Graphics;
  • Website design;
  • Text;
  • Product descriptions;
  • Videos;
  • Marketing materials;
  • Page layouts;
  • Icons; and
  • Other website content.

This content may not be copied, reproduced, modified, distributed, republished or commercially exploited without prior written permission from Azure Boutique, except where permitted by law.

20. PRODUCT IMAGES & PHOTOGRAPHY

Azure Boutique invests in original product photography and visual content.

You may not reproduce, download, modify, distribute or commercially use our product photographs or other original visual content without our written permission.

Unauthorised use of Azure Boutique photography or branding may constitute an infringement of applicable intellectual-property rights.

21. USER-GENERATED CONTENT

If you submit content to Azure Boutique, including reviews, photographs, comments, testimonials or social-media content, you confirm that you have the right to submit that content.

You must not submit content that:

  • Is unlawful;
  • Is defamatory;
  • Is abusive or threatening;
  • Infringes another person's rights;
  • Contains malicious software;
  • Contains misleading information; or
  • Violates the rights of another person or business.

Where you voluntarily submit content for publication or promotional use, you grant Azure Boutique permission to use that content for legitimate business and marketing purposes, subject to applicable law and our Privacy Policy.

22. PRODUCT REVIEWS

Customers may be invited to submit reviews of products purchased from Azure Boutique.

Reviews should be honest and based on the customer's genuine experience.

Azure Boutique reserves the right to remove reviews that contain unlawful, abusive, fraudulent, offensive or irrelevant content, subject to applicable law.

We do not guarantee that all submitted reviews will be published.

23. THIRD-PARTY SERVICES

Our website may use third-party services, including:

  • Payment processors;
  • Courier and delivery companies;
  • Hosting providers;
  • Analytics services;
  • Marketing platforms;
  • Social-media services; and
  • Other technology providers.

These third parties may have their own terms and privacy policies.

Azure Boutique is not responsible for the independent actions, policies or systems of third-party service providers, except where liability cannot lawfully be excluded.

24. WEBSITE AVAILABILITY

We aim to keep the Azure Boutique website available and functioning properly.

However, we do not guarantee that the website will always:

  • Be available;
  • Operate without interruption;
  • Be free from errors;
  • Be free from viruses or other harmful components; or
  • Be compatible with every device or browser.

The website may occasionally be unavailable due to maintenance, updates, technical problems or circumstances beyond our reasonable control.

25. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Azure Boutique will not be responsible for losses that are:

  • Indirect;
  • Incidental;
  • Consequential; or
  • Not reasonably foreseeable at the time the relevant agreement was entered into.

However, nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

Nothing in these Terms limits your statutory consumer rights.

26. EVENTS OUTSIDE OUR CONTROL

Azure Boutique will not be responsible for failure or delay in performing an obligation where the failure or delay results from circumstances beyond our reasonable control.

These may include:

  • Natural disasters;
  • Severe weather;
  • Fires;
  • Floods;
  • Strikes;
  • Civil unrest;
  • Government action;
  • Power failures;
  • Internet or telecommunications failures;
  • Courier disruptions;
  • Cybersecurity incidents; or
  • Other circumstances outside our reasonable control.

Where such circumstances occur, we will take reasonable steps to minimise disruption and resume normal service as soon as reasonably possible.

27. PRIVACY

Your privacy is important to us.

Information collected through the Azure Boutique website may be processed in accordance with our Privacy Policy.

By using our website, you acknowledge that information may be collected and processed for purposes including:

  • Processing orders;
  • Delivering products;
  • Processing payments;
  • Providing customer support;
  • Managing accounts;
  • Preventing fraud;
  • Improving our website;
  • Communicating with customers; and
  • Other lawful business purposes.

Please refer to our Privacy Policy for further information.

28. MARKETING COMMUNICATIONS

Where you have provided the appropriate consent or where otherwise permitted by applicable law, Azure Boutique may send you marketing communications relating to:

  • New products;
  • Promotions;
  • Sales;
  • Special offers;
  • Events; and
  • Other Azure Boutique updates.

You may unsubscribe from marketing communications using the unsubscribe option provided in the relevant communication or by contacting us.

Transactional communications relating to your orders may still be sent where necessary.

29. PROHIBITED ACTIVITIES

You may not use the Azure Boutique website to:

  • Commit or facilitate fraud;
  • Violate applicable laws;
  • Impersonate another person;
  • Attempt to obtain another customer's information;
  • Interfere with website security;
  • Introduce malicious code;
  • Scrape or reproduce website content without permission;
  • Use stolen payment information;
  • Place fraudulent orders;
  • Abuse promotional offers; or
  • Engage in any activity that could harm Azure Boutique, its customers or its service providers.

We reserve the right to investigate suspected abuse or fraudulent activity and take appropriate action where permitted by law.

30. TERMINATION

Azure Boutique may suspend or terminate your access to an account or website services where permitted by law if you:

  • Breach these Terms;
  • Engage in fraudulent activity;
  • Misuse our website;
  • Attempt to compromise website security; or
  • Engage in conduct that may harm Azure Boutique or other customers.

Termination does not affect rights or obligations that arose before termination.

31. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable where possible.

The remaining provisions will continue to apply.

32. NO WAIVER

If Azure Boutique does not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce that provision in the future.

33. GOVERNING LAW

These Terms are governed by the laws of the Republic of South Africa.

Any disputes will be dealt with in accordance with applicable South African law and the jurisdiction of the appropriate South African courts or other legally available dispute-resolution mechanisms.

Nothing in these Terms prevents a consumer from exercising a right or remedy available under applicable consumer-protection legislation.

34. CONSUMER PROTECTION

Nothing in these Terms is intended to remove, restrict or waive any consumer right that cannot lawfully be excluded.

Where these Terms conflict with a mandatory provision of applicable South African law, the applicable law will prevail.

35. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Returns & Refunds Policy and any other policies specifically incorporated into our website, constitute the terms governing your use of the Azure Boutique website and your purchases from us.

36. CONTACT US

If you have any questions regarding these Terms of Service, please contact Azure Boutique using the details below.

Azure Boutique

Customer Service: Azurestyleboutique@gmail.com

Website: www.azureboutique.co.za

ACKNOWLEDGEMENT

By accessing the Azure Boutique website or placing an order, you acknowledge that you have read and understood these Terms of Service and agree to be bound by them, subject to your rights under applicable law.

Thank you for shopping with Azure Boutique.