Contact information

AZURE BOUTIQUE

CONTACT US

Last Updated: 2 September 2026

At Azure Boutique, we value our customers and are committed to providing helpful and professional customer service.

If you have a question about an order, product, delivery, return, refund or anything else relating to your shopping experience, please don't hesitate to contact us.

CUSTOMER SERVICE

For all customer-service enquiries, please contact us via email:

Email: Azurestyleboutique@gmail.com

Our customer-service team will assist with enquiries relating to:

Orders
Order status
Product information
Sizing and fit
Delivery
Returns
Exchanges
Refunds
Damaged or defective items
Incorrect items
Payment-related queries
General website enquiries

WEBSITE

You can shop online and access the latest Azure Boutique products and information through our website:

www.azureboutique.co.za

ORDER ENQUIRIES

If you are contacting us regarding an existing order, please include your order number in your email.

Including your order number helps us locate your order and respond to your enquiry more efficiently.

Where relevant, please also include:

Your full name;
The email address used when placing the order;
A description of your enquiry; and
Photographs or other relevant information where applicable.

RETURNS & EXCHANGES

If you need assistance with a return or exchange, please contact us using:

Azurestyleboutique@gmail.com

Please do not send items back without first contacting Azure Boutique and receiving the applicable return instructions.

For full information regarding eligibility, return timeframes, exchanges and refunds, please refer to our Returns & Refunds Policy.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible.

When contacting us, please include:

Your order number;
A description of the issue;
Clear photographs of the item; and
Photographs of the packaging where relevant.

Please do not wear, wash, alter or repair an item before contacting us regarding a potential product issue.

RESPONSE TIMES

We aim to respond to customer enquiries as soon as reasonably possible.

Response times may vary depending on:

The number of enquiries received;
Weekends and public holidays;
Promotional periods;
Product launches;
Sales periods; or
Other circumstances affecting customer-service volumes.

We appreciate your patience and will endeavour to respond as quickly as possible.

PLEASE NOTE

Azure Boutique will only use the information you provide to us for legitimate business and customer-service purposes and in accordance with our applicable privacy practices.

Please do not send sensitive information, including full payment-card details, passwords or account security information, by email.