RETURNS & REFUNDS POLICY

Last Updated: 2 September 2026

At Azure Boutique, we want you to be completely happy with your purchase. We understand that shopping for clothing online can sometimes mean that a size, fit, colour or style isn't quite right. Our Returns & Refunds Policy explains the requirements and process for returning items, requesting an exchange, or receiving a refund.

Please read this policy carefully before making a purchase.

By placing an order with Azure Boutique, you acknowledge and agree to this Returns & Refunds Policy, subject to your rights under applicable South African consumer-protection laws.

1. RETURN PERIOD

Azure Boutique accepts eligible returns within 14 days from the date your order was delivered.

To be eligible for a standard return, the item must be:

• Unworn and unused.
• In its original condition.
• Returned with all original tags and labels attached.
• Free from stains, marks, make-up, perfume, deodorant, body oils or other products.
• Free from smoke, pet hair or other odours.
• Unwashed and not dry-cleaned.
• Unaltered and not repaired.
• Free from damage caused after delivery.
• Returned with any original packaging or accessories supplied with the item.

Items that do not meet these requirements may be refused.

The 14-day return period applies to standard change-of-mind returns and does not limit any rights you may have in respect of defective, damaged, incorrectly supplied or misdescribed goods.

2. CHANGE-OF-MIND RETURNS

We accept returns where you have changed your mind about your purchase, provided that the item meets the return requirements set out in this policy.

A change-of-mind return may include situations where:

• You selected the wrong size.
• The item does not fit as expected.
• You no longer want the item.
• You changed your mind about the colour or style.
• You ordered more than one size and wish to return one.
• The item is not suitable for your personal preference.

Customers are responsible for checking the product description, available sizing information and size guide before placing an order.

If the correct item was supplied and the item is not defective, Azure Boutique is not responsible for a customer's choice of size or personal preference regarding fit.

3. TRYING ON ITEMS

You may try clothing on to determine whether the size and fit are suitable.

However, items must remain in their original condition.

When trying on clothing, we recommend wearing clean underwear and taking care to prevent contact with:

• Make-up;
• Perfume;
• Deodorant;
• Fake tan;
• Body oils;
• Food or drinks; or
• Any other substances that could stain or damage the garment.

Please do not remove the tags until you are certain you wish to keep the item.

Items showing signs of wear or use may not qualify for a standard change-of-mind return.

4. ITEMS THAT CANNOT BE RETURNED

For hygiene reasons, certain items may not be eligible for standard change-of-mind returns.

These may include:

• Underwear;
• Swimwear where the hygiene liner or seal has been removed;
• Bodysuits;
• Earrings and certain personal accessories;
• Personalised or customised items;
• Beauty or personal-care products;
• Items clearly marked FINAL SALE or NON-RETURNABLE; and
• Any item that has been worn, washed, altered, damaged or otherwise used.

This exclusion does not affect your statutory rights where an item is defective, damaged, incorrectly supplied or otherwise covered by applicable consumer-protection legislation.

5. SALE & CLEARANCE ITEMS

Sale, clearance and promotional items may be subject to different return conditions.

Unless otherwise stated on the product page:

Sale and clearance items are eligible for exchange or store credit only and are not eligible for a change-of-mind cash refund.

Items specifically marked FINAL SALE are not eligible for change-of-mind returns or exchanges.

Sale pricing does not affect your statutory rights in respect of defective, damaged, incorrectly supplied or misdescribed goods.

6. EXCHANGES

We are happy to assist with exchanges on eligible items, subject to availability.

If you require a different size, please contact us within the applicable return period.

To qualify for an exchange:

• The item must be eligible for return.
• The item must be unworn and unused.
• All original tags must remain attached.
• The item must be returned within the applicable return period.
• The requested replacement item or size must be available.

An exchange will only be processed once the original item has been received and inspected by Azure Boutique.

If the requested size or item is unavailable, we may offer an alternative size, alternative item, store credit or refund, depending on the circumstances.

7. WRONG ITEM RECEIVED

If you receive an item that is different from what you ordered, please contact us as soon as possible.

This includes receiving:

• The wrong product;
• The wrong colour;
• The wrong size supplied by Azure Boutique; or
• An item that does not correspond with your order.

Please provide:

• Your order number;
• Your full name;
• Details of the incorrect item;
• Clear photographs of the item received; and
• A photograph of the shipping label where applicable.

Please do not wear, wash, alter or remove the tags from the item.

If Azure Boutique confirms that an incorrect item was supplied, we will arrange the appropriate resolution.

Where applicable, Azure Boutique will cover the reasonable cost of returning the incorrectly supplied item.

8. DAMAGED ITEMS

We carefully inspect and package orders before dispatch. However, an item may occasionally be damaged during handling or transportation.

If your order arrives damaged, please contact us as soon as reasonably possible.

Please provide:

• Your order number;
• Clear photographs showing the damage;
• Photographs of the packaging where applicable; and
• A description of the damage.

Please do not wear, wash, repair or alter the item before contacting us.

Once the issue has been assessed, Azure Boutique will advise you of the appropriate resolution.

9. DEFECTIVE ITEMS

If you believe an item has a manufacturing defect or another defect covered by applicable consumer-protection legislation, please contact us as soon as reasonably possible.

A defect may include a material problem that causes an item to:

• Not be of acceptable quality;
• Not correspond with its description;
• Not be reasonably suitable for its intended purpose; or
• Have a manufacturing fault.

Depending on the circumstances and applicable law, an eligible defective item may qualify for a repair, replacement or refund.

Normal wear and tear is not generally considered a manufacturing defect.

Damage resulting from misuse, accidental damage, incorrect washing or care, alterations, improper storage or normal deterioration may not qualify as a defect.

10. HOW TO REQUEST A RETURN

All returns must first be registered with Azure Boutique.

To request a return, please contact our customer-service team using the contact details provided on our website.

Please provide the following information:

Order Number:
Full Name:
Item(s) Being Returned:
Reason for Return:
Preferred Resolution: Refund / Exchange / Store Credit

Where applicable, please include clear photographs of the item.

Please do not send a return to us without first receiving return instructions from Azure Boutique.

Returns sent without following the required return process may experience delays in processing.

11. RETURN SHIPPING COSTS

Change-of-Mind Returns

For a standard change-of-mind return, the customer is responsible for the cost of returning the item to Azure Boutique.

This includes situations where:

• You selected the wrong size;
• You changed your mind;
• You no longer want the item; or
• The item does not fit your personal preference.

The original delivery fee is generally not refundable for a change-of-mind return, subject to applicable law.

Incorrect, Damaged or Defective Items

Where Azure Boutique supplied an incorrect item, or where an item is confirmed to be defective or damaged in circumstances covered by applicable consumer law, Azure Boutique will arrange the appropriate remedy and handle applicable return costs as required.

12. RETURN PACKAGING

Customers are responsible for ensuring that returned items are packaged securely.

Items must be packaged appropriately to protect them from damage, dirt, moisture or other deterioration during transportation.

Azure Boutique is not responsible for damage caused by inadequate packaging used when returning an item, subject to any rights provided by applicable law.

We strongly recommend using a tracked delivery service and keeping your proof of postage until your return has been confirmed as received.

13. RETURN INSPECTION

All returned items are inspected once received by Azure Boutique.

Our inspection may include checking:

• The condition of the garment;
• Product tags and labels;
• Signs of wear or use;
• Make-up or cosmetic marks;
• Stains;
• Perfume or other odours;
• Washing or cleaning;
• Alterations;
• Damage; and
• Missing components or accessories.

If an item does not meet the requirements for a standard return, Azure Boutique reserves the right to refuse the return.

Where appropriate, the item may be returned to the customer at the customer's expense.

14. REFUNDS

Once an eligible return has been received and approved, the applicable refund will be processed.

Where possible, refunds will be made to the original payment method used for the purchase.

The time it takes for the refund to reflect in your account may depend on your bank or payment provider.

Azure Boutique is not responsible for delays caused by banks, payment processors or other third-party financial institutions after a refund has been successfully processed by us.

Where a refund is required under applicable consumer law, the refund will be processed in accordance with the relevant legal requirements.

15. STORE CREDIT

Where applicable, Azure Boutique may offer store credit as an alternative to a refund.

Store credit may be issued electronically and can be used towards future purchases from Azure Boutique.

Unless required by applicable law, store credit cannot be exchanged for cash.

Any conditions or expiry period applicable to store credit will be communicated to the customer when the credit is issued.

16. PROMOTIONAL CODES & DISCOUNTS

If a promotional code, discount or special offer was applied to your order, any refund will generally be based on the actual amount paid for the returned item.

For example, if an item was purchased at a discounted price, the refund will be based on the discounted amount actually paid.

If returning an item causes an order to no longer qualify for a promotion, bundle discount or free-delivery threshold, the applicable promotion may be recalculated where permitted by applicable law and the terms of the promotion.

17. ORDERS CONTAINING MULTIPLE ITEMS

If you return only part of an order, only the eligible returned item or items will be considered for a refund or exchange.

Where a promotion or discount depended on purchasing multiple items, returning part of the order may affect the promotional pricing applied to the remaining items, subject to applicable law.

18. LOST RETURN PARCELS

If you are responsible for returning an item, we strongly recommend using a tracked courier or postal service.

Please retain your tracking number and proof of postage until Azure Boutique confirms that your return has been received.

Azure Boutique cannot be held responsible for a return parcel that is lost while being returned using a customer-arranged courier or postal service, subject to applicable law.

19. RETURN PROCESSING TIME

Once your return has been delivered to Azure Boutique, it will be inspected before the applicable refund, exchange or store credit is processed.

Processing times may vary depending on the volume of returns being handled.

You will be notified once your return has been assessed and processed.

Please allow additional time for your bank or payment provider to reflect an approved refund in your account.

20. ONLINE PURCHASE CANCELLATION RIGHTS

Certain online purchases may be subject to statutory cancellation or cooling-off rights under South African law.

These rights may operate separately from Azure Boutique's standard change-of-mind return policy.

Nothing contained in this policy is intended to remove, restrict or waive any consumer right that cannot legally be excluded.

21. CONSUMER RIGHTS

Azure Boutique respects the rights afforded to customers under applicable South African consumer-protection legislation.

Nothing in this Returns & Refunds Policy is intended to:

• Exclude statutory consumer rights;
• Restrict a customer's lawful remedies;
• Exclude liability where such exclusion is prohibited by law; or
• Prevent a customer from exercising a right available under applicable legislation.

Where any provision of this policy conflicts with a mandatory legal requirement, the applicable law will prevail.

22. FRAUDULENT OR ABUSIVE RETURNS

Azure Boutique reserves the right to investigate suspected fraudulent or abusive return activity.

Examples may include:

• Returning an item that was not purchased from Azure Boutique;
• Returning a different item from the one supplied;
• Removing or replacing product tags;
• Returning visibly worn or used clothing as unworn;
• Attempting to obtain multiple refunds for the same purchase;
• Providing false information regarding a return;
• Repeatedly purchasing items for temporary use and returning them; or
• Any other activity that appears fraudulent or abusive.

Where permitted by law, Azure Boutique may refuse a return or take appropriate action where fraudulent activity is suspected.

Nothing in this section limits any statutory consumer rights.

23. POLICY UPDATES

Azure Boutique reserves the right to amend or update this Returns & Refunds Policy from time to time.

Any updated version will be published on our website with a revised "Last Updated" date.

The policy applicable to an order will generally be the policy in effect at the time the order was placed, subject to applicable legal requirements.

24. CONTACT US

If you have any questions regarding returns, exchanges or refunds, please contact the Azure Boutique Customer Service Team using the contact details provided on our website.

When contacting us about an existing order, please include your order number so that we can assist you as quickly as possible.

Azure Boutique

Customer Service: Azurastyleboutique@gmail.com