Shipping policy

AZURE BOUTIQUE

SHIPPING POLICY

Last Updated: 2 September 2026

At Azure Boutique, we are committed to getting your order to you safely and as quickly as possible. This Shipping Policy explains how orders are processed, dispatched and delivered when you shop through our online store.

Please read this policy carefully before placing your order.

By placing an order with Azure Boutique, you acknowledge and agree to the terms of this Shipping Policy, subject to your rights under applicable South African law.

1. SHIPPING WITHIN SOUTH AFRICA

Azure Boutique currently offers delivery within South Africa.

Orders are delivered using third-party courier and delivery service providers.

Delivery availability may depend on the delivery address, courier coverage and other logistical factors.

2. ORDER PROCESSING

Orders are processed once payment has been successfully received and confirmed.

Our standard processing time is generally:

1–3 business days

Business days are Monday to Friday and exclude South African public holidays.

Orders placed over weekends or public holidays will generally begin processing on the next business day.

During busy periods, sales, promotions, product launches or public holidays, processing may take longer than usual.

We appreciate your patience during these periods.

3. DELIVERY TIMEFRAMES

Once your order has been dispatched, delivery generally takes approximately:

2–5 business days

Delivery times are estimates and are not guaranteed.

The actual delivery time may vary depending on:

Your delivery location;
Courier availability;
Weather conditions;
Public holidays;
High order volumes;
Remote or outlying areas;
Incorrect or incomplete delivery information;
Courier delays; or
Circumstances outside of Azure Boutique's reasonable control.

Orders may arrive earlier or later than the estimated timeframe.

4. ESTIMATED TOTAL DELIVERY TIME

As a general guideline, customers should allow approximately:

3–8 business days from successful payment to delivery.

This consists of approximately 1–3 business days for order processing and 2–5 business days for courier delivery.

These timeframes are estimates only and should not be considered guaranteed delivery dates.

5. SHIPPING FEES

Applicable delivery fees will be displayed during checkout before you complete your purchase.

Shipping costs may vary depending on factors such as:

Delivery location;
Order value;
Promotional offers;
Courier charges; and
Any applicable free-delivery promotion.

If Azure Boutique offers free shipping or a discounted shipping promotion, the applicable terms and minimum order requirements will be displayed during the promotion.

6. DELIVERY ADDRESS

Customers are responsible for providing an accurate and complete delivery address when placing an order.

Please carefully check your:

Name;
Street address;
Unit or apartment number, where applicable;
Suburb;
City;
Province;
Postal code; and
Contact information requested during checkout.

Azure Boutique cannot be held responsible for delays, failed deliveries or additional costs resulting from incorrect or incomplete information supplied by the customer, subject to applicable law.

7. CHANGING YOUR DELIVERY ADDRESS

If you need to change your delivery address after placing an order, please contact us as soon as possible at:

Azurestyleboutique@gmail.com

We will attempt to update the address before the order is dispatched.

Once an order has been handed over to the courier, we may no longer be able to change the delivery address.

If a delivery address change is possible after dispatch, additional courier charges may apply.

8. TRACKING YOUR ORDER

Where tracking is available, customers will receive tracking information once their order has been dispatched.

Tracking information may take some time to become active after the parcel has been collected by the courier.

Once tracking information has been provided, customers can use the relevant tracking details to monitor the progress of their delivery.

9. DELIVERY ATTEMPTS

The courier may make one or more delivery attempts depending on its delivery procedures.

Customers should ensure that someone is available to receive the order where required.

If a delivery cannot be completed because:

Nobody is available to receive the parcel;
The address is incorrect or incomplete;
The courier cannot access the delivery location;
The customer refuses delivery; or
The courier is otherwise unable to complete delivery,

the parcel may be returned to Azure Boutique or the courier may arrange another delivery attempt.

Additional delivery charges may apply where the failed delivery resulted from information or circumstances within the customer's control.

10. REFUSED DELIVERIES

If a customer refuses to accept a parcel without a valid reason, the order may be treated as a return.

Any applicable refund will be handled in accordance with our Returns & Refunds Policy and applicable South African consumer-protection laws.

Additional shipping or return costs may apply where permitted by law.

11. DELAYS

Azure Boutique works with third-party delivery providers and therefore cannot guarantee that every parcel will arrive within the estimated delivery timeframe.

Delivery may be delayed due to circumstances including:

Severe weather;
Flooding;
Road closures;
Public holidays;
Courier operational issues;
High parcel volumes;
Strikes;
Technical issues;
Incorrect delivery information;
Remote-area delivery restrictions; or
Other circumstances beyond our reasonable control.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to assist you.

12. LOST PARCELS

If your tracking information indicates that your parcel has been lost or the courier confirms that the parcel cannot be located, please contact Azure Boutique at:

Azurestyleboutique@gmail.com

We will liaise with the relevant courier where necessary and assist in investigating the shipment.

Where an order is confirmed to have been lost before delivery, Azure Boutique will take the appropriate steps to resolve the matter in accordance with applicable law.

13. PARCELS MARKED AS DELIVERED

If your tracking information shows that your order has been delivered but you have not received it, please contact us as soon as possible.

We may need to investigate the delivery with the courier.

Please check:

Whether another household member received the parcel;
Whether the parcel was left in a designated safe location;
Whether a building reception or security desk received it; and
Whether the courier's tracking information contains additional delivery details.

If the parcel cannot be located, Azure Boutique will assist with the investigation.

14. DAMAGED PACKAGES

Please inspect your parcel when it arrives.

If the outer packaging appears significantly damaged, we recommend taking photographs of the packaging before opening it.

If the product inside is damaged, please contact us as soon as possible at:

Azurestyleboutique@gmail.com

Please provide:

Your order number;
Photographs of the damaged packaging;
Photographs of the damaged product; and
A description of the issue.

Do not wear, wash, repair or alter a damaged item before contacting us.

Please refer to our Returns & Refunds Policy for information regarding damaged or defective products.

15. INCORRECT ITEMS

If you receive an item that is different from what you ordered, please contact us as soon as possible.

Please provide:

Your order number;
Details of the incorrect item;
Photographs of the item received; and
A photograph of the shipping label where applicable.

Please do not wear, wash, alter or remove the tags from the item.

If Azure Boutique confirms that an incorrect item was supplied, we will arrange the appropriate resolution.

16. MULTIPLE ORDERS

If you place multiple separate orders, Azure Boutique may dispatch them separately.

Separate orders may therefore arrive in different parcels and at different times.

Where we are able to combine orders before dispatch, we may do so at our discretion.

Combining orders is not guaranteed.

17. PRE-ORDERS & OUT-OF-STOCK ITEMS

If Azure Boutique offers pre-order products, the product page will indicate that the item is a pre-order and will provide the relevant estimated availability information.

Pre-order items may have different processing and delivery timeframes from standard in-stock products.

If an order contains both in-stock and pre-order items, the order may be dispatched together once all items are available unless otherwise stated.

Estimated pre-order dates are not guaranteed and may change due to supplier or production delays.

18. INTERNATIONAL SHIPPING

At this time, Azure Boutique's standard shipping service is available within South Africa only.

If international shipping becomes available in the future, the applicable countries, shipping costs, delivery estimates and customs requirements will be communicated separately.

19. CUSTOMS & IMPORT DUTIES

For deliveries within South Africa, customers are not generally required to pay international customs or import duties.

If Azure Boutique introduces international shipping in the future, additional customs duties, taxes or import charges may apply depending on the destination country.

Such charges would generally be the responsibility of the customer unless otherwise stated.

20. DELIVERY TO REMOTE AREAS

Some remote, rural or outlying areas may have longer delivery times or additional delivery charges depending on courier coverage.

Where an additional charge applies, the customer will be informed where reasonably possible.

Delivery timeframes to remote areas may differ from the standard delivery estimate.

21. DELIVERY DURING SALES & PROMOTIONS

During major sales, promotional campaigns, product launches, festive periods and other high-volume periods, order processing and delivery may take longer than standard timeframes.

We will make reasonable efforts to process orders as quickly as possible.

Customers are encouraged to place orders early when purchasing gifts or ordering for specific occasions.

22. PUBLIC HOLIDAYS

South African public holidays are not counted as business days for order-processing purposes.

Orders placed immediately before, during or after public holidays may therefore take longer to process and deliver.

23. RESPONSIBILITY FOR DELIVERY INFORMATION

Once an order has been submitted, customers are responsible for ensuring that the delivery information provided is accurate.

Azure Boutique should be contacted immediately if you identify an error in your delivery information.

Where an order has already been dispatched, we cannot guarantee that changes can be made.

24. DELIVERY CONFIRMATION

A delivery may be confirmed by the courier through methods such as:

Electronic delivery confirmation;
Signature;
Proof of delivery;
Photograph;
One-time PIN;
GPS/location confirmation; or
Another delivery verification method used by the courier.

Delivery confirmation does not prevent a customer from contacting Azure Boutique regarding a parcel they genuinely have not received.

25. RISK & DELIVERY

Azure Boutique will take reasonable steps to ensure that orders are appropriately packaged and handed over to the selected delivery provider.

Applicable legal rules regarding risk, delivery and consumer rights will apply.

Nothing in this Shipping Policy is intended to exclude or limit any consumer rights that cannot legally be excluded.

26. SHIPPING & RETURNS

Shipping charges relating to returns are governed by our Returns & Refunds Policy.

For standard change-of-mind returns, the customer may be responsible for the return shipping cost.

Where an item is confirmed to be defective, damaged or incorrectly supplied in circumstances covered by applicable law, Azure Boutique will handle the applicable return or delivery costs in accordance with the law and our Returns & Refunds Policy.